Providing high quality and personalized support is of paramount importance to us. Our objective is to provide you with the assistance and information you need to achieve the expected value from our eSENSE solutions. The vast majority of questions and technical issues are resolved rapidly by email or phone. For unknown or more complex issues that we cannot duplicate, we typically request an online meeting to fully understand issues and to provide appropriate resolutions.

Our standard support services are available between 8am – 8pm EST excluding week-ends and standard public holidays. In addition to technical issues, our support services are typically used to request new features and enhancements, request implementation and training services or to register as a beta partner for new product releases. 24 x 7 premium support services are available to worldwide customers.